Gardeners Mile End Service Terms and Conditions

These Terms and Conditions set out the basis on which Gardeners Mile End provides gardening and related services to residential and commercial customers in the United Kingdom. By making a booking, accepting a quotation, or allowing our team to commence work at your premises, you agree to be bound by these Terms and Conditions.

These terms apply to all services supplied by Gardeners Mile End, including but not limited to garden maintenance, lawn care, hedge trimming, planting, clearance, and related gardening activities.

1. Definitions

In these Terms and Conditions the following expressions have the meanings set out below.

Customer means the individual, business, or organisation requesting and purchasing services from Gardeners Mile End.

Company, we, us, our means Gardeners Mile End, the gardening service provider.

Services means the gardening and related services to be supplied by the Company to the Customer as agreed in writing, verbally, or by confirmed booking.

Site or Property means the garden, outdoor space, or premises where the Services are to be performed.

Contract means the agreement between the Company and the Customer comprising these Terms and Conditions and any associated booking confirmation or quotation.

2. Scope of Services

The Company will provide the Services with reasonable care and skill and in accordance with industry practice for gardening and grounds maintenance in the UK. The specific Services to be provided will be as stated in the quotation, booking confirmation, or agreed work specification.

The Company reserves the right to refuse or discontinue any Services that are unsafe, unlawful, impractical, or outside the scope of typical gardening operations. This may include work at unsafe heights or work that would breach health and safety regulations or environmental legislation.

Any additional work requested by the Customer on the day of service, which falls outside the original agreement, may be carried out at the Companys discretion and will be charged at the applicable rates.

3. Booking Process

Bookings may be made by the Customer via the Companys accepted communication channels. A booking is considered provisional until it has been confirmed by the Company. Confirmation may be provided in writing or verbally, depending on the nature of the booking.

The Customer is responsible for providing accurate information about the Property, including size, access, existing conditions, and any known hazards. If on arrival the Company finds that the Property materially differs from the description provided, the Company may adjust the price, reschedule the work, or decline to proceed.

For certain Services, the Company may conduct an initial visit or assessment before confirming a fixed quotation. Otherwise, the Company may provide an estimate based on the information supplied by the Customer, which may be subject to change if the actual work required differs.

Regular maintenance bookings may be arranged on a recurring basis. Such arrangements will continue until cancelled in accordance with these Terms and Conditions, subject to any agreed minimum term.

4. Quotations and Pricing

All prices are stated in pounds sterling unless otherwise specified. Quotations are valid for a limited period as stated in the quotation or, if no period is stated, for 30 days from the date of issue. After this time, the Company may revise its quotation.

Prices may be based on hourly rates, fixed fees, or per-project charges, as agreed with the Customer. Any quoted price is given on the assumption that the work can be carried out in normal conditions. If conditions at the Property significantly increase the time, complexity, or cost of performing the Services, the Company may propose an adjusted price before proceeding further.

Unless expressly stated, quotations do not include the cost of specialist equipment, plant hire, skip hire, or disposal charges beyond normal green waste, nor do they include the cost of replacement plants, materials, or consumables. These items will be charged separately if required and agreed.

5. Access and Customer Responsibilities

The Customer must ensure that the Company has safe and adequate access to the Property at the agreed service time. This includes providing access through gates, doors, or communal areas and informing any relevant third parties such as building managers or neighbours where necessary.

The Customer is responsible for securing pets, children, and other persons who might be affected by the work, and for informing the Company of any specific risks at the Property, including uneven ground, ponds, water features, wildlife habitats, or underground services.

The Customer must make available water and electricity supply where reasonably required for the performance of the Services. If such facilities are not available and this prevents or delays the Services, the Company may charge for wasted time or reschedule at its discretion.

If the Company is unable to access the Property or proceed with the work due to circumstances within the Customers control, a call-out fee or minimum charge may apply.

6. Payments and Invoices

Payment terms will be set out in the quotation, booking confirmation, or invoice. Unless otherwise agreed, payment is due immediately on completion of the Services or in advance for certain types of work.

The Company accepts payment by methods specified in its current payment policy. Cash payments, where accepted, must be made directly to an authorised representative of the Company and will be receipted accordingly.

For ongoing or contract work, the Company may issue invoices on a weekly, fortnightly, or monthly basis. Payment must be made within the stated invoice period. The Company reserves the right to suspend Services if invoices remain unpaid.

Where deposits or advance payments are required, the booking will not be confirmed until such amounts have been received in cleared funds. Deposits may be non-refundable in certain circumstances, subject to the cancellation provisions set out below.

If the Customer fails to make payment by the due date, the Company may charge interest on overdue amounts in accordance with applicable UK legislation and may recover any reasonable costs incurred in pursuing payment.

7. Cancellations and Rescheduling

The Customer may cancel or reschedule a booking by providing notice to the Company. The required notice period will normally be at least 24 hours for standard maintenance visits and longer for large-scale or project-based work. The specific notice requirement will be confirmed at the time of booking.

If the Customer cancels with insufficient notice or fails to provide access for the booked appointment, the Company may charge a cancellation fee or a percentage of the quoted price to cover time lost and any costs incurred.

The Company reserves the right to cancel or reschedule a booking due to adverse weather, staff illness, equipment failure, or other circumstances beyond its reasonable control. In such cases, the Company will aim to provide as much notice as practicable and will offer an alternative appointment date. The Company will not be liable for any indirect or consequential loss arising from such cancellations.

Where a project requires the hiring of skips, machinery, or the purchase of non-returnable materials, any costs already incurred at the time of cancellation may be charged to the Customer.

8. Quality of Work and Complaints

The Company aims to deliver Services to a professional standard. The Customer should inspect the work on completion and notify the Company promptly of any concerns. Where a genuine defect in the quality of workmanship is identified and reported within a reasonable period, the Company will, at its option, re-perform the relevant part of the Services or offer a fair reduction in the price.

Complaints should be raised as soon as possible so that the Company has an opportunity to review and, where appropriate, remedy the issue. The Company is not responsible for deterioration of gardens, plants, or lawns that results from weather conditions, pests, diseases, lack of watering, or other factors outside its control.

9. Liability and Insurance

The Company will maintain appropriate public liability insurance for the type of gardening work undertaken. Details of cover can be made available on request.

The Company will take reasonable care to avoid damage to property, fixtures, and fittings while performing the Services. However, the Customer should ensure that any fragile items, garden ornaments, or valuable possessions are removed or protected prior to the start of work.

The Company will not be liable for any loss, damage, or expense arising from pre-existing defects, structural weaknesses, subsidence, hidden services, or items concealed within soil, lawns, or borders. The Customer should inform the Company of any underground pipes, cables, or installations of which they are aware.

To the fullest extent permitted by law, the Company excludes liability for indirect, special, or consequential loss, loss of profit, or loss of enjoyment. Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot lawfully be excluded.

Except where liability cannot be limited by law, the total liability of the Company to the Customer in respect of any Contract shall not exceed the total fees paid or payable for the specific Services giving rise to the claim.

10. Garden Waste and Environmental Regulations

The Company will manage green waste generated by its work in accordance with applicable UK environmental and waste regulations. Depending on the service agreed, green waste may be left on site for composting, bagged for the Customers disposal, or removed by the Company for lawful disposal.

Unless expressly included in the quotation, waste removal is not guaranteed and may incur additional charges. This includes green waste such as grass cuttings, hedge trimmings, branches, and non-green waste such as old garden furniture, plastics, rubble, or soils.

The Customer is responsible for informing the Company if they require waste to be removed from the Property. Where the Company agrees to remove waste, it will do so in compliance with relevant licensing and duty of care obligations. The Customer must not request the Company to dispose of waste unlawfully.

Certain materials, such as hazardous substances, contaminated soil, or controlled waste, cannot be removed by the Company. In such cases, the Customer will be advised to use an authorised specialist waste contractor.

11. Plants, Materials, and Guarantees

Where the Company supplies plants, turf, or materials, these will be of a quality suitable for the intended purpose. Natural variations in appearance, growth, and performance are normal and do not constitute a defect.

The establishment and long-term health of plants and lawns depend on ongoing care, including watering, feeding, pruning, and pest control. The Company cannot guarantee the survival or performance of plants or turf after the completion of the Services unless a specific written guarantee is provided and the Customer complies with all care instructions.

Materials, plants, and goods supplied by the Company remain its property until paid for in full. The Company may remove unfixed or unplanted materials in the event of non-payment.

12. Health and Safety

The Company will conduct its work in accordance with relevant UK health and safety regulations. The Customer agrees not to interfere with the Companys equipment or working methods and to keep a safe distance from areas where machinery is in use.

If unsafe conditions are identified at the Property, the Company may suspend work until the issues are rectified. Any additional costs arising from such delays may be charged to the Customer if the unsafe condition is within the Customers control.

13. Data Protection and Privacy

The Company will collect and process personal data such as names, addresses, and service details only for the purposes of managing bookings, delivering Services, and administering the Contract. Personal data will be handled in accordance with applicable UK data protection legislation.

The Company may retain records of work carried out at the Property for administrative, legal, and service quality purposes. The Customer may request access to their personal information held by the Company, subject to legal limitations.

14. Termination

Either party may terminate an ongoing or regular service arrangement by giving the notice required under the agreed terms. If no specific notice period is stated, a minimum of 14 days notice will normally apply for regular maintenance services.

The Company may terminate the Contract immediately if the Customer commits a serious breach of these Terms and Conditions, fails to pay amounts due, behaves in an abusive or threatening manner towards staff, or requires the Company to act unlawfully or unsafely.

Upon termination, the Customer must pay for all Services performed and costs incurred up to the date of termination.

15. Force Majeure

The Company will not be in breach of contract or liable for any delay or failure to perform its obligations where such delay or failure results from events or circumstances beyond its reasonable control. This may include severe weather, flooding, drought restrictions, fire, industrial disputes, accidents, or acts of government.

In such circumstances, time for performance will be extended by a period equivalent to the delay, or the parties may agree to modify or cancel the affected Services.

16. Variations to These Terms

The Company reserves the right to update or amend these Terms and Conditions from time to time. Any changes will apply to new bookings and, where reasonable, to ongoing arrangements after the Customer has been notified of the updated terms.

No variation to a Contract or these Terms and Conditions will be binding unless agreed by the Company. Any concessions or waivers granted on one occasion will not constitute a general waiver of rights.

17. Governing Law and Jurisdiction

These Terms and Conditions and any Contract between the Company and the Customer shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any disputes arising out of or in connection with these Terms and Conditions or the Services provided, without prejudice to any mandatory rights the Customer may have under consumer protection legislation.

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. The failure of the Company to exercise any right or remedy shall not constitute a waiver of that right or remedy.