Terms and Conditions for Gardeners Mile End

These Terms and Conditions set out the basis on which Gardeners Mile End, referred to in this document as we, us or our, provides gardening and related outdoor services to residential and commercial customers, referred to as you or the customer. By making a booking, confirming an appointment, or allowing our team to begin work, you agree to be bound by these terms. Please read them carefully before placing an order for any gardeners Mile End service, as they explain how bookings are accepted, how payments are handled, when cancellations may apply, and the limits of our responsibility.

These terms apply to all routine and one-off services supplied by our gardening team, including but not limited to lawn care, hedge maintenance, planting, pruning, clearance, tidying, and general outdoor upkeep. They are intended to create a fair and clear working arrangement. If a specific written agreement, estimate, or schedule differs from these Terms and Conditions, the specific written agreement will take priority for the matters it covers. Nothing in these terms affects your statutory rights where they apply.

Our aim is to provide a professional and reliable service for customers seeking Gardener Mile End support, while keeping the terms practical and transparent.

1. Booking process

A booking request may be made by telephone, email, online form, or any other method we make available from time to time. A request does not become a confirmed booking until we have accepted it in writing or by another clear confirmation method. We may ask for details about the property, the area to be worked on, access arrangements, parking, waste disposal needs, and any known hazards so that we can assess whether the work is suitable and quote accurately.

Any quotation or estimate provided by us is based on the information available at the time. If the condition of the site, the scale of the work, or the required materials differ from what was described when the booking was made, we may revise the price, amend the scope, or decline to proceed until the changes are agreed. Gardeners Mile End services are scheduled subject to availability, weather conditions, and safe access to the property. We will use reasonable efforts to attend at the agreed time, but any times given are estimates unless expressly confirmed as fixed.

It is your responsibility to ensure that we have accurate and up-to-date information before the service date. This includes notifying us of pets, security restrictions, shared access arrangements, fragile surfaces, underground services, recent treatment products, or any other issue that may affect safe working. We may refuse to start or continue work if the site is unsafe, unsuitable, or materially different from the information provided. In such circumstances, any call-out, travel, or abortive attendance fee reasonably incurred may still be charged.

2. Service standards and customer responsibilities

We will carry out the agreed work with reasonable care and skill, using suitable tools, methods, and staffing for the task. However, gardening is a living and seasonal service, and results may be affected by weather, plant condition, soil quality, pre-existing damage, and general site conditions. Unless agreed otherwise in writing, we do not guarantee plant survival, growth rates, flowering outcomes, or long-term condition after the service has been completed.

You are responsible for obtaining any permissions that may be needed to carry out the work, including permission from a landlord, freeholder, managing agent, or other relevant party. You must ensure that the areas to be worked on are accessible on the agreed date and that water, electricity, and any other required utilities are available if needed for the service. If our team is delayed or prevented from working because access has not been arranged, we may treat this as a late cancellation or wasted attendance.

You agree to remove or secure personal items, valuables, and breakable objects from the work area before the service begins. While our team will take reasonable care, we cannot accept responsibility for damage caused by items left in a work zone where they could reasonably have been moved or protected by you. Where we are asked to move heavy objects, decorations, or equipment, we may decline if doing so would present a risk to people or property.

3. Payments

Payment terms will be confirmed at the time of booking or in the written quotation. For regular and one-off jobs, payment may be required in advance, on completion, or within a specified period after invoicing. Where a deposit is requested, the booking may not be secured until the deposit has been received in cleared funds. All prices, unless stated otherwise, are shown exclusive of any applicable taxes or additional charges that may apply.

Unless we have agreed credit terms in writing, payment is due immediately upon completion of the service. We accept payment by the methods notified at the time of booking. If an invoice remains unpaid after the due date, we reserve the right to charge reasonable late-payment administration costs and interest to the extent permitted by law. Any dispute about part of an invoice does not entitle you to withhold payment of the undisputed portion.

Where the work includes purchase of materials, plants, soil, or disposal services, we may require payment for these items in advance or include them as separate charges on the invoice. If a quotation was based on estimated quantities and the actual requirement is greater, the final charge may be adjusted accordingly. We will explain any material variation where practical, but you remain responsible for payment for goods and services supplied at your request.

4. Cancellations and rescheduling

You may cancel or reschedule a booking by giving us notice as soon as possible. Cancellations made with sufficient notice may not attract a fee, depending on the nature of the work and any costs already incurred. For scheduled services that have required reserved time, prepared materials, or special arrangements, a cancellation charge may apply if the cancellation is made too close to the appointment or if we have already commenced mobilisation.

If you are not present at the property when attendance is required and we are unable to gain access, or if the property is unavailable for work, we may treat the booking as cancelled by you and charge a reasonable amount for lost time and travel. We may also reschedule or cancel the service if conditions are unsafe, severe weather prevents work, or circumstances beyond our control make performance impractical. In those circumstances, we will seek a new appointment date where possible.

Gardeners Mile End may cancel or suspend a booking if you fail to make payment when due, provide misleading information, request work that is unlawful or unsafe, or behave in a way that makes it unreasonable for us to continue. We will act fairly and, where appropriate, provide notice of the cancellation. Any sums already paid may be retained or refunded depending on the work completed and the costs incurred up to the point of cancellation.

5. Liability

We will be responsible for loss or damage caused by our negligence, breach of contract, or failure to use reasonable care and skill, subject to the limitations set out in these terms and to any rights you may have under law. Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be limited or excluded.

To the fullest extent permitted by law, we are not liable for indirect or consequential losses, loss of profit, loss of enjoyment, loss of opportunity, or damage resulting from matters outside our reasonable control. This includes adverse weather, pre-existing defects, hidden underground features, structural weakness, plant disease already present before work starts, or the natural decline of materials and plants. The customer remains responsible for informing us of any known risks before the service begins.

Where we are asked to work near delicate structures, irrigation systems, buried cables, pipes, decorative features, or valuable planting, we will rely on the information provided by you unless we reasonably identify a risk. We cannot be held responsible for damage arising from hidden defects, concealed services, or inaccurate instructions supplied by the customer. If we discover a safety issue while working, we may stop immediately and seek further instruction.

6. Waste regulations and disposal

Where waste is produced as part of our service, we will handle and remove it in accordance with applicable UK waste regulations and duty of care requirements. Green waste, soil, branches, leaves, and similar materials may be taken away only if this has been agreed in advance or is included in the service description. We may charge separately for removal, transport, and lawful disposal where applicable.

You confirm that any waste requiring removal from your property belongs to you or is lawfully under your control and that it does not include prohibited, hazardous, or contaminated materials unless we have agreed in writing to manage them under suitable arrangements. We do not accept responsibility for asbestos, chemicals, oils, clinical waste, sharp objects, or other regulated waste unless specific prior arrangements have been made. If such material is discovered unexpectedly, we may refuse removal or suspend work until the issue is resolved.

Waste left on site after the service remains your responsibility unless we have expressly agreed to remove it. If we transport waste on your behalf, title to that waste may pass only in accordance with the applicable disposal process. We reserve the right to charge for additional loading, sorting, bagging, or waiting time where waste is excessive, mixed, inaccessible, or not described accurately at booking. All waste handling will be completed in a lawful and responsible manner.

7. Complaints and service issues

If you are dissatisfied with any aspect of the work, you should notify us within a reasonable time after completion so that we may review the concern. We may ask for photographs, details of the issue, and access to the site to assess the position. Where a genuine shortfall in service is identified, we may at our discretion return to rectify the issue, offer a partial refund, or provide another appropriate remedy.

Our liability will not extend to issues caused by your failure to follow our instructions, to maintain the area after completion, or to notify us of relevant facts. Any complaint must relate to the service actually supplied and not to matters beyond our control or outside the scope of the original booking. Raising a complaint does not automatically suspend your obligation to pay for work properly completed.

8. Force majeure

We will not be in breach of these terms if we are prevented from carrying out our obligations by events outside our reasonable control. This may include severe weather, flood, fire, epidemic, government restriction, transport disruption, strikes, accidents, or the failure of third-party suppliers. If such an event occurs, we will make reasonable efforts to notify you and rearrange the service where possible.

9. Governing law and jurisdiction

These Terms and Conditions, and any dispute or claim arising from or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. If a dispute cannot be resolved amicably, the courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer law gives you the right to bring proceedings elsewhere. Gardeners Mile End aims to provide a straightforward, professional service and these terms are designed to support that approach while remaining legally clear.